Frequently Asked Questions



   


Ninety percent of all support requests are resolved by the FAQ's below, but if you can't find the answer you're looking for, please feel free to contact us here.


Questions about ordering & downloading


Evolutionary Pathways' easy download guide has a full step-by-step explanation of how to order and download your digital or audio product from Evolutionary Pathways. For some other questions regarding ordering and downloading see below...


I don't have a Paypal account. Can I pay by Credit Card?


You sure can. Add the items you want to your cart, and then click on the button that says "Check out with Paypal". On the next screen, you will see an option to "Pay with a debit or credit card". Simply click on this link and you can use your card to pay.


I'm trying to add an item to my shopping cart, but it is not working.


It is likely that your internet security settings are interfering with the function of the shopping cart.You must have cookies enabled in your internet browser for the shopping cart to work. If you require additional assistance, please feel free to contact us for support.


I have just downloaded my files, but can't find them on my computer. Where are they?


If you are using a PC, then your downloads will have been saved wherever you asked them to be saved. If you are using a Mac, then they are probably in your "Downloads" folder.

TIP: All computers have a "find" or "search" function. Try doing a file search on your computer for the name of the download that you are trying to locate. For example, if you downloaded the "Tribal Eve", then try doing a search on your computer for the word "Tribal" or "Eve" and your computer will track it down for you. To bring up the search box on a PC, simply press the 'Windows' button on your keyboard. This keyboard button is usually has the windows flag logo on it.

As another example, if you have downloaded the "1,000 Quotes for Stepping Out-of-the-Mind" Ebook, simply search for the term "1,000 Quotes" and it should find the file for you. When you find the file, double click to open it and then save it to the location of your choice by clicking 'File' and then 'Save as' from the drop down menu. This will allow you to choose the location where you want to save your download.


My ebook won't open for reading on my computer.


Every computer comes with some kind of default PDF reader software. In the extremely rare occasion that your computer is missing this piece of software, it is very easy to fix. Simply click on this link to download acrobat reader. It's free of charge and will enable you to open and read any PDF ebook or document you may come across online.


The table of contents links in the 1,000 quotes ebook aren't working.


This simply means that the PDF reader that your computer automatically uses hasn't been updated for a while. A quick and easy update should solve the problem. Visit here and simply click the 'download' button and an updated version will be downloaded to your computer. It's free.


Troubleshooting Specific to Audio/Music Files


This section relates to questions and answers pertaining specifically to the music or audio downloads available mainly the relaxation and meditation music downloads section. Browse the FAQ's below to see if your question has been answered, or contact Evolutionary Pathways for downloads support.


Do your MP3 downloads work on both Apple and PC computers?


Yes, MP3 files will work on both Macintosh/Apple and PC computers. Both types of computers will need to have an MP3 player installed – such as iTunes, Winamp, or Microsoft’s Windows Media Player in order to play the music files.


Are the downloads zipped? Will I need unzipping software?


Some of the music downloads offered on the site are zipped. You will need an application to un-zip the file. In most cases this is very easy to do because nearly all computers have an application pre-installed to do this. If not, WinZip is a popular option for PC users. For Mac users the file will automatically un-zip.


How can I transfer my audio files from my computer to my iPad/iPhone?


Once you have downloaded your audio files (remembering to unzip them if they are zip files) then drag and drop them to iTunes. Then it's as simple as "syncing" your iTunes library on your computer with your iPad/iPhone.


I can't download my audio files to my iPhone/iPad/Android device. What's wrong?


Our audio files can be used on ALL mobile devices like iPhones, iPads and Android phones, but you cannot download our audio files directly to your mobile device. You’ll need to download them to your computer first. Once they have been downloaded to your computer then you can upload them to the device of your choice.

TIP for advanced users: There are apps available that will allow you to download and unzip files directly on your mobile device. Check with your app store for more information.


Can I purchase CD's of your products?


At Evolutionary Pathways we only offer digital downloads. Digital downloads cost you less, and we are able to deliver them to you instantly, so there's no waiting for CD’s in the mail.

We also prefer digital downloads because they are better for the planet! Cars, trucks and planes are required to deliver CD’s, whereas digital downloads require just a tiny amount of electricity from your computer. It’s a small detail, but it makes us feel better about what we offer!

Don’t forget, you can always burn your own CD’s once you have downloaded the music you require.


Can I use the music I purchase with you to create my own guided meditation CD?


The music offered for sale on this site is protected by international copyright law and is for your personal use only. If you wish to create your own guided meditation CD you may do so by purchasing your royalty free music licence for the particular downloads you are interested in using.

Contact us if you have any further questions regarding the purchase of royalty free relaxation and meditation music.


Still have a question that hasn't been addressed in the downloads help section of this site? Contact support for personalized assistance.



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